This page provides detailed information regarding order placement, delivery expectations, and customer responsibilities when purchasing from Umai Natural.

Order Confirmation

After placing an order, you will receive an email confirmation containing your order details. Please review this information carefully.

If changes are needed, contact us immediately. Once an order has been processed or shipped, changes may not be possible.

Address Accuracy

Customers are responsible for providing accurate shipping information. Umai Natural is not liable for orders delivered to incorrect addresses provided at checkout.

Delivery Attempts

Courier services may attempt delivery multiple times. If delivery fails due to customer unavailability, additional charges may apply.

Order Cancellations

Orders can be canceled only before processing begins. Once an order is shipped, cancellation is not possible.

International Orders

International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.