Moi Avenue, Robin business centre, shop M5, opposite Jevanjee gardens
Shipping Policy

At Umai Natural, we are committed to delivering your orders quickly, safely, and at transparent delivery rates. This Shipping Policy explains our delivery coverage areas, charges, timelines, and important information regarding order fulfillment within Nairobi and across Kenya.

By placing an order on https://umainatural.com, you agree to the terms outlined in this Shipping Policy.

Shipping Coverage Areas

Umai Natural currently delivers within Nairobi and countrywide across Kenya. Delivery fees are determined based on your location and will be confirmed during checkout or order confirmation.

Delivery Charges by Location

Nairobi Central Business District (CBD)

  • Delivery Fee: KES 100
  • Applies to locations within Nairobi CBD

Countrywide Delivery (Outside Nairobi)

  • Delivery Fee: KES 350
  • Applies to all towns and regions outside Nairobi
  • Delivery timelines may vary depending on the courier and destination

Nairobi Metropolitan Delivery Zones

Lang’ata Road Area

  • Base Rate: KES 250

Sub-locations:

  • Upperhill – KES 250
  • Lang’ata – KES 300
  • Karen – KES 500
  • Ongata Rongai – KES 600

Jogoo Road Area

  • Base Rate: KES 300

Sub-locations:

  • Eastleigh – KES 300
  • Buruburu – KES 300
  • Fedha / Pipeline – KES 350
  • Nyayo Estate – KES 400

Kiambu Road Area

  • Base Rate: KES 300

Sub-locations:

  • Muthaiga – KES 300
  • Parklands – KES 300
  • Fourways Junction – KES 350
  • Thindigua – KES 400
  • Two Rivers / Ruaka – KES 400
  • Muchatha / Gachie – KES 500
  • Kirigiti / Kiambu – KES 600

Thika Road Area

  • Base Rate: KES 250

Sub-locations:

  • Ngara / Pangani – KES 250
  • Roysambu / USIU – KES 300
  • Mirema / Zimmerman – KES 350
  • Kahawa Wendani / Sukari / KU – KES 450
  • Ruiru / Kimbo / Juja – KES 500

Waiyaki Way Area

  • Base Rate: KES 250

Sub-locations:

  • Chiromo / Riverside – KES 250
  • Westlands – KES 300
  • Kangemi / Uthiru – KES 350
  • Kitusuru – KES 400
  • Wangige – KES 500

Other Areas

  • Delivery Fee: Starting from KES 250
  • Final delivery cost will be communicated based on location

Order Processing Time

  • Orders are processed within 1–2 business days
  • Orders placed on weekends or public holidays are processed the next working day
  • Processing time does not include delivery time

Estimated Delivery Time

  • Nairobi deliveries: Same day or next business day
  • Countrywide deliveries: 1–3 business days depending on destination

Delivery timelines may be affected by weather, traffic conditions, courier delays, or unforeseen circumstances.

Order Confirmation & Tracking

Once your order is confirmed:

  • You will receive an order confirmation message or email
  • Our team may contact you to confirm delivery details
  • Tracking or delivery updates may be provided where applicable

Failed or Delayed Deliveries

If delivery is unsuccessful due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailability

Additional delivery charges may apply for re-delivery.

Umai Natural is not responsible for delays caused by external courier services or customer-provided errors.

Changes to Delivery Details

Requests to change delivery location or contact details must be made before the order is dispatched. Once an order is out for delivery, changes may not be possible.

Contact & Support

For shipping inquiries, delivery clarifications, or special arrangements, please contact our customer support team through the contact details provided on our website.