Warranty & Support

At Umai Natural, we stand behind the outstanding quality, purity, and efficacy of our natural products. Because our items are consumable wellness goods rather than electronics or machinery, our "warranty" functions as a strict Quality Guarantee.

1. Quality & Freshness Guarantee

• 100% Natural Guarantee: We guarantee that every product labeled as organic or natural is fundamentally free from synthetic additives, artificial colorings, and harmful chemical preservatives.
• Freshness Guarantee: We ensure that all our consumable herbs, oils, and superfoods are delivered fresh and well within their safe consumption or usage dates. If you receive an expired product, we will replace it immediately at no cost.

2. Product Storage & Lifespan

Our natural products lack synthetic chemical preservatives. Therefore, their longevity depends heavily on how you store them. We guarantee the shelf-life printed on the packaging only if the product is stored according to our official instructions (e.g., "Store in a cool, dry place away from direct sunlight"). We cannot offer replacements for products that have degraded prematurely due to improper storage.

3. Medical Disclaimer

While our herbs and natural medicines are sourced for their potent traditional healing properties, our quality guarantee does not constitute medical advice or a guarantee of medical cure. Results vary from person to person. Our products should not replace professional medical treatments without consulting a certified healthcare provider. We do not refund products simply because they did not provide a specific medical result.

4. Customer Support Commitment

We are dedicated to providing you with premium support. Our support team is available during standard Kenyan business hours (Monday to Saturday, 8:00 AM - 6:00 PM EAT) to assist you with:

• Order tracking and delivery updates
• Product usage instructions and best practices
• Resolving any issues or defects with your order
• General inquiries about natural wellness and our product catalog

5. Contact Support

To claim a replacement under our freshness guarantee or for any other assistance, please contact us with your order number:

Email: support@umainatural.com
Phone / WhatsApp: +254 113 801 118