At Umai Natural, customer satisfaction is extremely important to us. We take pride in offering high-quality natural products that are carefully crafted, packed, and shipped with care. This Refund Policy explains the terms under which refunds, replacements, or store credits may be issued for purchases made through https://umainatural.com.
By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Refunds
Refunds are applicable only under certain conditions. To be eligible for a refund, the request must meet the criteria below:
- The item must be unused, unopened, and in its original packaging
- The refund request must be submitted within 7 days of receiving the product
- Proof of purchase (order number or receipt) must be provided
- The product must not be listed as non-returnable
Due to the nature of natural and personal care products, we cannot accept returns for items that have been opened, used, or tampered with.
Non-Refundable Items
The following items are not eligible for refunds or returns:
- Opened or used products
- Products damaged due to misuse, negligence, or improper storage
- Clearance or promotional items
- Gift cards or digital products
- Orders placed with incorrect shipping details provided by the customer
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery. You must include:
- Clear photos of the damaged product
- Photos of the outer packaging
- Your order number
Once verified, we will offer one of the following solutions:
- Replacement of the item at no additional cost
- Store credit
- Refund (where applicable)
We reserve the right to determine the most appropriate resolution.
Refund Process
Once your return request is approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
Shipping charges are non-refundable, except in cases where the error occurred on our end.
Late or Missing Refunds
If you haven’t received a refund after the stated processing period, we recommend:
- Checking your bank account
- Contacting your payment provider
- Reaching out to our support team for assistance
Contact Information
For all refund-related inquiries, please contact our customer support team via the contact details provided on our website.